Heybaj Privacy Policy — Your Information, Fully Secured

1 Introduction

heybaj A trusted online gaming and betting platform committed to delivering the best experience for Bangladeshi users — and that includes keeping your personal information safe.

This Privacy Policy ("Policy") applies to the heybaj website, mobile application, and all related services. We believe transparency is the foundation of trust — so everything here is explained in plain, straightforward language rather than complex legal jargon.

By registering on heybaj or using the platform, you agree to this Privacy Policy. If you disagree with any part of it, please contact us or discontinue using the platform.

2 What Information We Collect

Heybaj collects two types of data — what you provide directly and what is generated automatically as you use the platform:

3 How We Collect Your Information

Heybaj collects data in the following ways:

• Direct Payment: You provide information directly during registration, KYC verification, support interactions, and payment transactions.
• Automatic Collection: Technical information is automatically collected through cookies, web beacons, and log files while you use the platform.
• Third Parties: Necessary information is verified with identity verification services and payment providers.
• Public Sources: Where necessary, information may be verified against public records to prevent fraud.

Only the minimum necessary information is collected in each case. Collecting unnecessary data goes against heybaj's policy.

4 How We Use Your Information

heybaj Your information is used solely for the following legitimate purposes:

• Creating and managing your account, and verifying your identity.
• Processing deposits, withdrawals, and other financial transactions.
• Ensuring platform security and preventing fraudulent activity.
• Providing customer support and resolving issues.
• Personalizing your platform experience based on your preferences.
• Sending promotional offers and bonus information with your consent.
• Meeting legal and regulatory compliance obligations.
• Improving platform quality and performance.

5 Data sharing policy

Your personal information is shared only in very limited circumstances and only with specific parties:

• Payment Provider: Necessary data is shared with payment processors such as Mobile Pay, Nagad, and banks to complete transactions.
• Identity verification service: Relevant information is shared with licensed verification agencies as required for the KYC process.
• Law Enforcement: Information may be disclosed to relevant authorities where required by court order or legal obligation.
• Technology Service Provider: Trusted technology partners for cloud hosting and security services, operating under strict confidentiality agreements.

Your data is never shared with any party outside the list above. In the event of a business transaction or company merger, you will be notified in advance.

6 Data Security Measures

Heybaj uses industry-leading security measures to keep your information protected:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is secured with 256-bit SSL encryption.
• AES-256 data storage: All sensitive data stored is encrypted using the advanced AES-256 encryption algorithm.
• Firewall Protection: Advanced firewalls and intrusion detection systems are in place to block unauthorized access.
• Regular security audits: Third-party security experts conduct regular audits to identify and address vulnerabilities.
• Restricted access: heybaj staff can only access the data required to perform their specific role.

7 Cookie Policy

Cookies are small text files stored on your device. heybaj uses three types of cookies:

• Essential Cookies: Required for login sessions and platform security. Without these, the platform will not function properly.
• Functionality Cookies: Used to remember your language preference, theme settings, and other personal customizations.
• Analytics cookies: Monitors platform usage to help improve our services. These cookies are completely anonymous.

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

8 Your rights

As a heybaj user, you have the following rights:

To exercise these rights Help Centeror directly contact support@heybaj.betto email us. We'll respond within 30 days.

9 Children's Privacy

Heybaj strictly does not provide services to anyone under the age of 18. We never knowingly collect personal information from minors.

• Age verification is mandatory at registration. Users under 18 cannot create an account.
• If we become aware that personal data has been collected from a minor, it will be deleted immediately and the account will be closed.
• If you have any concerns, parents should contact us immediately.

10 Policy Updates

Heybaj may update this Privacy Policy from time to time. For any significant changes, we'll notify you in advance.

• The date of any policy update will always be shown at the top of the page.
• For significant changes, a notification will be sent to your registered email or mobile number.
• Continuing to use the platform after any changes means you accept the updated policy.
• You can request to close your account at any time.

11 Contact

For any privacy-related questions, complaints, or requests, please get in touch with us:

• Email: support@heybaj.bet
• Live chat: available directly on the platform, 24/7
• Help Center: heybaj Help Center Visit

Our privacy team typically responds within 24–48 hours. For urgent matters, please reach out via live chat.